Privacy policy

Website Visitors

Like most website operators, KRUPA d.o.o. (Marvie Hotel and Health) collects non-personally identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. KRUPA d.o.o. (Marvie Hotel and Health)’s purpose in collecting non-personally identifying information is to better understand how KRUPA d.o.o. (Marvie Hotel and Health)’s visitors use its website. From time to time, KRUPA d.o.o. (Marvie Hotel and Health) may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Gathering of Personally-Identifying Information

Certain visitors to KRUPA d.o.o. (Marvie Hotel and Health)’s websites choose to interact with KRUPA d.o.o. (Marvie Hotel and Health) in ways that require KRUPA d.o.o. (Marvie Hotel and Health) to gather personally-identifying information. The amount and type of information that KRUPA d.o.o. (Marvie Hotel and Health) gathers depends on the nature of the interaction. For example, we require visitors who wish to submit a question via the contact form to state their name, surname, address and e-mail in order for us to send them the answer to the question.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Advertisements

Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. Learn more about advertising and advertising cookies in the section entitled „Cookies“.

Links To External Sites

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

Aggregated Statistics

KRUPA d.o.o. (Marvie Hotel and Health) may collect statistics about the behavior of visitors to its website. KRUPA d.o.o. (Marvie Hotel and Health) may display this information publicly or provide it to others. However, KRUPA d.o.o. (Marvie Hotel and Health) does not disclose your personally-identifying information.

Cookies

Cookies are small files that our website stores on the visitor’s computer and that the visitor’s browser provides to our website each time the visitor returns in order to provide the users with personalized experience while navigating our website.

Cookies may be temporary (for the current session), meaning that they are only used during your visit to your website and shall be deleted at the moment you close your Internet browser, and serve for loading other scripts and codes on our website. Cookies may be permanent, which means that they remain on your computer or mobile device after you close your Internet browser, until you delete them or until your browser deletes them after a certain period, which may be 1 day, two days, 3 months or two years.

Cookies may be first-party cookies issued by our website. Third-party cookies are cookies posted by other websites, such as Facebook, Google, etc. With these cookies, other websites can track your Internet use for marketing purposes. We do not have access to these cookies and we do not control them. Therefore, read the appropriate privacy rules of these third parties.

According to the function of cookies, our website uses the following cookies:

Necessary cookies: are always active and necessary for the functioning of our website and cannot be turned off in our system. However, you can set your browser to block these cookies; in this case, some parts of our website will not function properly.

Statistical cookies: are used for collecting information and reporting on the statistics of the use of our website. These cookies collect information anonymously, they do not store any personal data and do not reveal the identity of a user. Our website uses these cookies only after the user accepts them.

Marketing cookies: provide the possibility of tracking user behaviour for the purpose of optimising future advertisements. The collected information is anonymous, so our website cannot make any conclusions about the user’s identity. However, third-party websites (e.g. Facebook) can use these cookies to link the collected information to the appropriate user profile on third-party websites. Our website uses these cookies only after the user accepts them.

Privacy Policy Changes

Although most changes are likely to be minor, KRUPA d.o.o. (Marvie Hotel and Health) may change its Privacy Policy from time to time, and in KRUPA d.o.o. (Marvie Hotel and Health)’s sole discretion. KRUPA d.o.o. (Marvie Hotel and Health) encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Personal Data Privacy Statement Marvie Hotel and Health

1.General information:

This Personal Data Privacy Statement for Marvie Hotel and Health is applicable from 25 May 2018. By using our services, you entrust your data to us. This Statement describes what data we collect, how we process it and for which purposes we use it, as well as your rights associated with your data.

1.a) The responsible entity for data processing is:

Controller: Krupa d.o.o.

Dračevac 11

21 000 Split

Tel: 021/279 800

Contact e-mail: info@marviehotel.com

The application form on the rights of data subjects is submitted to: info@marviehotel.com

1.b) If we use external service providers to process your personal data, it is processing (personal data=by order. In this case we are also responsible for protecting your personal data.

2.Types of personal data:

We use the following personal data in relation to our employees, business partners and guests: first and last name, personal ID number, sex, address of residence, citizenship, type, number and date of issue of identification documents, date, place and country of birth, education data, account number, salary data, credit card number and date of expiry, e-mail address, contact number, employment information, video of the person, photo, etc.

3.Purposes of personal data processing and legal basis for processing:

The legal basis for the processing of personal data of employees is the Labor Law, the Ordinance on the content and manner of keeping records of employees and working hours, employment contract, and legitimate interest in relation to video surveillance footage, as well as in relation to the publication of photographs and / or videos in the purpose of advertising the hotel on the website and / or social networks, as well as in relation to the indication of the name of the employee on the business attire. The purpose of processing based on the law and bylaws is to respect the legal obligations of the controller. The purpose of processing based on the employment contract is to respect and fulfill the rights and obligations under the employment contract. In relation to processing through a video surveillance system based on a legitimate interest, it is stated that the purpose of processing is to protect the life and health of employees, guests and property of the hotel.

The legal basis for the processing of personal data of our contractual partners is a business cooperation agreement and / or an established business contractual relationship, all with the purpose of fulfilling the rights and obligations arising from the contractual relationship.

The legal basis for processing guests’ personal data (first and last name, sex, address of residence, citizenship, type, number and date of issue of identification documents, date, place and country of birth) is the Act on the Provision of Tourism Services, namely the Ordinance on Keeping a List of Tourists and the layout and content of the tourist registration form at the tourist board. These regulations establish the purpose, i.e. the obligation to submit the aforementioned data to the Croatian Tourist Board via the eVisitor system. The legal basis for processing the aforementioned data, as well as for processing additional data (personal ID number, credit card number and date of expiry, e-mail address, contact number (telephone/mobile phone, fax) is the contract concluded for the purpose of providing and charging hotel accommodation services as well as other related services. Guests’ personal data, namely e-mail address, is used for the purpose of sending newsletters, and which processing is based on a legitimate interest, both for guests who are currently using the hotel service, and for guests who have already used the hotel service or intend to use it. The legal basis for processing this personal data is your consent. Your personal data is processed when handling your questions/complaints/requests in accordance with applicable regulations.

4.Personal data transmission:

Please keep in mind that we must send your personal data (first and last name, sex, address of residence, citizenship, type, number and date of issue of identification documents, date, place and country of birth) to the Croatian Tourist Board via the eVisitor system, all under the Act on the Provision of Tourism Services, namely the Ordinance on Keeping a List of Tourists and the layout and content of the tourist registration form at the tourist board. In certain situations, we are obliged to submit personal data of employees to labour inspections, the tax administration or other similar bodies within the scope of performing their official authority.

5.Transmission to third countries:

We do not transmit your personal data outside the territory of the European Union.

6.Retention period:

We keep personal data of employees as documentation of lasting value, except for processing based on a legitimate interest or data that ceases to have a purpose upon termination of employment (contact information, etc.). We store personal data that are processed through cooperation with business partners until the end of regular cooperation or until the completion of certain procedures in the event that they are kept for any reason related to business cooperation. Personal data of our guests (first and last name, personal ID number, sex, address of residence, type, number and date of issue of identification documents, date, place and country of birth, credit card number and date of expiry, e-mail address; contact number (telephone/mobile phone, fax) we retain until due fulfilment of all rights and obligations under the contract for the provision and charging of hotel accommodation services as well as other related services. We keep the number and the expiry date of the guest’s credit card 30 days after the guest has checked out from the hotel because that time is a reasonable time in which we can calculate the use of unnotified other services related to hotel accommodation and / or calculate any damages to the property of Marvie Hotel & Health. The calculation of the above-mentioned additional costs associated with the Hotel Accommodation Contract shall be made according to the consent received in communication with the guest. Upon the expiry of the 30-day time limit from the date when the guest has checked out from the hotel, the number and expiry date of the credit card shall be automatically deleted from the Marvie Hotel & Health storage system, while the physical memory  shall be destroyed manually after the time limit date. Please also note that we will not delete your data in case of enforcement of unpaid claims and/or court or other corresponding proceedings regarding the provided service, until the final completion of the proceedings in accordance with the applicable regulations. Additionally, we emphasize that the personal data indicated on the invoice for provided services (first and last name, address, personal ID number) must be kept for a period of 11 years in accordance with the Accounting Act. Likewise, personal data disclosed from a filed complaint must be kept for one year in accordance with the Act on the Provision of Tourism Services and the Hospitality Act. We will keep the e-mail address that we process for marketing purposes until the stated objection to the processing for marketing purposes. You can file a complaint at any time via the Respondents’ Rights form available on the website www.marviehotel.com or by mail to Peričićeva

7.Obligation to provide personal data:

The processing of personal data (first and last name, sex, address of residence, type, number and date of issue of identification documents, date, place and country of birth, e-mail address; contact number (telephone/mobile phone, fax) is regulated by the Act on the Provision of Tourism Services, namely the Ordinance on Keeping a List of Tourists and the layout and content of the tourist registration form at the tourist board. Without receiving the above mentioned information (as well as additional personal data such as the personal ID number, credit card number and date of expiry, e-mail), we will not be able to provide you with hotel accommodation services or other related services. You do not have to provide your e-mail address for additional marketing purposes, but you will not be able to receive the latest news and offers which may fit your interests and preferences. The processing of personal data from the contract with our partners is necessary because without the above we cannot enter into a business contract or fulfill the rights and obligations under it. The processing of personal data of our employees is based on the obligation to comply with legal and contractual obligations, so the absence of personal data processing would lead to a violation of the law or the inability to fulfill the rights and obligations of employment.

8.Data subject rights:

a) Right to rectification: If we process your personal data which are incomplete or inaccurate, you may request to rectify or supplement the data at any moment.

b) Right to access: You have the right to receive confirmation on whether we are processing your personal data or not and if that is the case, pursuant to the conditions of Article 15 of the General Data Protection Regulation, you have the right to request access to said data.

c) Right to erasure: You may request us to delete your personal data if the data has been processed unlawfully or if such processing represents a disproportionate interference with your protected interests. Please take into consideration that there are reasons which prevent momentary erasure, for example, the retention obligation pursuant to legal requirements.

d) Right to restriction of processing: You may request us to restrict the processing of your personal data: if you contest the accuracy of the personal data for a period enabling us to verify the accuracy of the personal data, if the processing is unlawful and you oppose the erasure of personal data and request the restriction of their use instead; if we no longer need the personal data for the purposes of processing, but they are required by you for the establishment of legal claims or if you have lodged a complaint.

e) Right to data portability: You may request us to provide you with the personal data you have given us for archiving purposes in a structured form, in a commonly used and machine-readable format: if this data is processed by us based on your consent which you can withdraw or for the purpose of contract fulfilment and if the processing is done through automated processes.

f) Right to object: If we are processing your personal data for the purpose of fulfilling tasks of public interest or executing official authority or if the processing is based on our legitimate interests, you may file a complaint against such data processing if there is the interest to protect your personal data.

g) Right to lodge a complaint: If you believe that we have violated Croatian or European data protection regulations during the processing of your personal data, please contact us to resolve any unclear issues. In any case, you have the right to lodge a complaint with eh competent supervisory authority.

h) Exercise of rights: If you want to exercise any of the above rights, please contact us at the contact information under item 1 of this Statement or via the form titled Data Subject Requests available at our website www.marviehotel.com.

i) Identity confirmation: In case of doubt, we may request additional information to verify your identity. This serves to protect your rights and private spheres.

j) Abuse of rights: If you use any of the above rights too often and with obvious intent of abuse, we may charge an administrative fee or refuse to process your request.

9.Automated decision-making: We do not apply automated decision-making with regard to your personal data.

10.Amendments to this Statement: We may amend this Statement and will inform you about in in a timely manner, including among other things, publication at the website www.marviehotel.com.